Bad first time shopping experience

As a first time shopper at Makro SA , I am very disappointed🤧🤧their online service & delivery system is zero rated 👎👎👎👎. FIRSTLY how can one order groceries only for it to be delivered 2 days later? I got billed for all items in my cart, but as I am still awaiting delivery I am getting emails that a part of my order was canceled and refunded. CANCELED? WHY? " Out of stock" then why was I billed for something that was not in stock? Stock availability of the items was determined before shipping, but no communication was done for alternative ways (such as replacing an "out of stock" item) REFUND? You mean a refund that I have to inconveniently wait for 7 WORKING days before it could reflect back into my account?

MY FIRST TIME EXPERIENCE WITH THIS STORE IS OF A LIFETIME WORTH A THOUSAND REGRETS!!!!!!!