BAD EXPERIENCES WITH RETURNS

So i order a hard drive, and i used it twice maybe 3 times and its faulty now, i have logged a return and log an enquiry with makro online and had no response.

so resulted in me phoning the centurion store and asked specifically if i order online can i return it in store and they said yes. i spoken to a floor manager and some manager and they said yes bring it.

so i went in after hour nd a half waiting in line and speaking to Jon they said they can assist with the faulty drive needs to be send in for repairs, after waiting that time they said no they cant help its a separate store i can only assist online, reason for me going in-store is the online is useless,

and how can makro online store be separate as in the store , then there should be notification to say no online products will. never be exchanged or return in the store but only online and they cant assist and give me people who can help me i must phone the number at the back of the card and they cant get my order on their system and because of this im going to miss the warranty period and that i will never ever order here again and im going to spread this over all my social media accounts and worst of all a spread all the good deals for my fellow techies but with this i dought i will ever own something from Makro again.