BAD EXPERIENCES WITH MAKRO ONLINE SHOP

I've ordered from Makro online on the First of September items. the Items were delivered a day apart. both items were cheap knock offs from what I've ordered.both items were returned after numerous calls to ill trained help centre staff, only one item have been reimburesed and the call centre can't give me an answer when the other item will be reimbursed. On the 2nd off September I ordered another item online with a waiting period of 21 days. I was at Alberton branch and popped in to enquire a date on which this particular item was going to be delivered. I was told that the item was going to be send from Edenval branch and to my surprise the staff told me that i must wait my 21 days as stipulated on the order. today it is a whole calender month later plus some days, still no delivery, no definit answer from the call centre ***. I can't even recall how many times i phoned the call centre to enquire about this item, even an indication to WHEN will the delivery take place as I have to plan my activities accordingly. It is at this point where I've called the call centre and pleaded with them to cancel my order and pay me my money back as I don't want to deal with client sevice that is this bad. MAKRO clearly fail on their online store. I do a lot of online shopping and Makro is not geared up to do online selling. My two orders are(returned items , only one reimbursed) ( 21 days delivery)