bad experience with the makro app

Hi I have purchased some items online via the app, however it was a bad experience from the beginning. I needed to return some items for Online order # MAK*** amount was R 547.00 and the order was placed on 28 November 2022, initially i struggled to use the app as it would not accept the return, I then tried online but was still unsuccessful, eventually I sent an email and was responded to a few days later. The collection was scheduled however to date I have not received my refund. I then send another email and Mpho Moruthane responded to say that it was not processed and the i should wait and if i dont receive the refund that i should contact the Hello Peter Team. Dear Makro please assist to process this refund.