lM
lenah M
1 reviews | Active since Aug 2022
03 Feb 2026, 22:15
Bad experience with a fan.
I bought a fan at makro that only lasted for a day and after that the pole that connects the fan fell off and got broken, I contacted their help desk and sent emails till now I have not heard anything. I am literally using a fan head without a stand. It's been atleast since I complained and nothing has been done so far.
Helpful (0)
Replies (7)0
Replies (7)
Makro's replyOfficial
04 Feb 2026, 09:20Hi lenah,
We apologize that your product is faulty already when it is still new.
Kindly log a return online in order for our returns team to assist you further.
We apologize for the inconveince caused.
Regards,
Makro social media team.
We apologize that your product is faulty already when it is still new.
Kindly log a return online in order for our returns team to assist you further.
We apologize for the inconveince caused.
Regards,
Makro social media team.
Best regards,
Makro's reply04 Feb 2026, 09:20
Official
Hi lenah,
We apologize that your product is faulty already when it is still new.
Kindly log a return online in order for our returns team to assist you further.
We apologize for the inconveince caused.
Regards,
Makro social media team.
We apologize that your product is faulty already when it is still new.
Kindly log a return online in order for our returns team to assist you further.
We apologize for the inconveince caused.
Regards,
Makro social media team.
Best regards,
lM
lenah M's updateReviewer Update
13 Feb 2026, 14:40The courier came yesterday to come and collect the fan and I was at work and I had organized someone prior and the driver did not come and even switched off his phone
Not only that I did not receive any sms or email briefing me that the driver will come specifically on that day I expected him on the 9th.
He told me that if he did not come through yesterday then today he will but he did not and he is not even answering any of my calls.
Now I got an email saying my return is not approved because he did not collect whereas the mistake is on him not me.
Not only that I did not receive any sms or email briefing me that the driver will come specifically on that day I expected him on the 9th.
He told me that if he did not come through yesterday then today he will but he did not and he is not even answering any of my calls.
Now I got an email saying my return is not approved because he did not collect whereas the mistake is on him not me.
lM
lenah M's update13 Feb 2026, 14:40
Reviewer Update
The courier came yesterday to come and collect the fan and I was at work and I had organized someone prior and the driver did not come and even switched off his phone
Not only that I did not receive any sms or email briefing me that the driver will come specifically on that day I expected him on the 9th.
He told me that if he did not come through yesterday then today he will but he did not and he is not even answering any of my calls.
Now I got an email saying my return is not approved because he did not collect whereas the mistake is on him not me.
Not only that I did not receive any sms or email briefing me that the driver will come specifically on that day I expected him on the 9th.
He told me that if he did not come through yesterday then today he will but he did not and he is not even answering any of my calls.
Now I got an email saying my return is not approved because he did not collect whereas the mistake is on him not me.
Makro's replyOfficial
16 Feb 2026, 12:42Hi lenah,
Kindly provide us with your order number so that we can follow up for you?
Regards,
Makro social media team.
Kindly provide us with your order number so that we can follow up for you?
Regards,
Makro social media team.
Best regards,
Makro's reply16 Feb 2026, 12:42
Official
Hi lenah,
Kindly provide us with your order number so that we can follow up for you?
Regards,
Makro social media team.
Kindly provide us with your order number so that we can follow up for you?
Regards,
Makro social media team.
Best regards,
lM
lenah M's updateReviewer Update
16 Feb 2026, 13:54Good day,
My reference is 2ETD6 and the last time communication was made is last week and I got ignored despite the efforts of reaching out.
I am tired of the back and forth, everything that I have ordered through Makro has been in good condition and the communication was also good.
Keep the refund, I did not even want the refund just another fan as that one gave me problems but I see that I'm wasting my time.
My reference is 2ETD6 and the last time communication was made is last week and I got ignored despite the efforts of reaching out.
I am tired of the back and forth, everything that I have ordered through Makro has been in good condition and the communication was also good.
Keep the refund, I did not even want the refund just another fan as that one gave me problems but I see that I'm wasting my time.
- I'm very much disappointed in the service!!
lM
lenah M's update16 Feb 2026, 13:54
Reviewer Update
Good day,
My reference is 2ETD6 and the last time communication was made is last week and I got ignored despite the efforts of reaching out.
I am tired of the back and forth, everything that I have ordered through Makro has been in good condition and the communication was also good.
Keep the refund, I did not even want the refund just another fan as that one gave me problems but I see that I'm wasting my time.
My reference is 2ETD6 and the last time communication was made is last week and I got ignored despite the efforts of reaching out.
I am tired of the back and forth, everything that I have ordered through Makro has been in good condition and the communication was also good.
Keep the refund, I did not even want the refund just another fan as that one gave me problems but I see that I'm wasting my time.
- I'm very much disappointed in the service!!
Makro's replyOfficial
17 Feb 2026, 11:11Hi Lenah,
Thank you for reaching out to us, and please accept our apologies for the delayed response.
According to the latest notes, the return request has unfortunately been rejected.
This means we are unable to proceed with the return at this stage.
We appreciate your understanding and patience.
Best regards,
Makro Social Media
Thank you for reaching out to us, and please accept our apologies for the delayed response.
According to the latest notes, the return request has unfortunately been rejected.
This means we are unable to proceed with the return at this stage.
We appreciate your understanding and patience.
Best regards,
Makro Social Media
Best regards,
Makro's reply17 Feb 2026, 11:11
Official
Hi Lenah,
Thank you for reaching out to us, and please accept our apologies for the delayed response.
According to the latest notes, the return request has unfortunately been rejected.
This means we are unable to proceed with the return at this stage.
We appreciate your understanding and patience.
Best regards,
Makro Social Media
Thank you for reaching out to us, and please accept our apologies for the delayed response.
According to the latest notes, the return request has unfortunately been rejected.
This means we are unable to proceed with the return at this stage.
We appreciate your understanding and patience.
Best regards,
Makro Social Media
Best regards,
lM
lenah M's updateReviewer Update
17 Feb 2026, 15:42Good afternoon,
I am not understanding of anything, your service was not on par and bad that's just that.
Keep on anyway.
I am not understanding of anything, your service was not on par and bad that's just that.
Keep on anyway.
lM
lenah M's update17 Feb 2026, 15:42
Reviewer Update
Good afternoon,
I am not understanding of anything, your service was not on par and bad that's just that.
Keep on anyway.
I am not understanding of anything, your service was not on par and bad that's just that.
Keep on anyway.
Makro's replyOfficial
18 Feb 2026, 13:09Hi Lenah,
Please be advised that the return request was rejected as the parcel was not ready for collection at the scheduled time.
As a result, you were advised to log a new return request so that the item could be collected accordingly.
We understand that this may have caused inconvenience, and we sincerely apologize for the disruption.
To ensure the process runs smoothly, kindly confirm once the new return has been logged, and we will continue to monitor the progress closely.
Our team is committed to assisting you until the matter is fully resolved.
Thank you for your patience and cooperation.
Best regards,
Makro Social Media
Please be advised that the return request was rejected as the parcel was not ready for collection at the scheduled time.
As a result, you were advised to log a new return request so that the item could be collected accordingly.
We understand that this may have caused inconvenience, and we sincerely apologize for the disruption.
To ensure the process runs smoothly, kindly confirm once the new return has been logged, and we will continue to monitor the progress closely.
Our team is committed to assisting you until the matter is fully resolved.
Thank you for your patience and cooperation.
Best regards,
Makro Social Media
Best regards,
Makro's reply18 Feb 2026, 13:09
Official
Hi Lenah,
Please be advised that the return request was rejected as the parcel was not ready for collection at the scheduled time.
As a result, you were advised to log a new return request so that the item could be collected accordingly.
We understand that this may have caused inconvenience, and we sincerely apologize for the disruption.
To ensure the process runs smoothly, kindly confirm once the new return has been logged, and we will continue to monitor the progress closely.
Our team is committed to assisting you until the matter is fully resolved.
Thank you for your patience and cooperation.
Best regards,
Makro Social Media
Please be advised that the return request was rejected as the parcel was not ready for collection at the scheduled time.
As a result, you were advised to log a new return request so that the item could be collected accordingly.
We understand that this may have caused inconvenience, and we sincerely apologize for the disruption.
To ensure the process runs smoothly, kindly confirm once the new return has been logged, and we will continue to monitor the progress closely.
Our team is committed to assisting you until the matter is fully resolved.
Thank you for your patience and cooperation.
Best regards,
Makro Social Media
Best regards,