MT
Muhammad T

1 reviews | Active since May 2012

22 Apr 2015, 18:51

Bad experience takes a turn

Short version:<br> I would like to thank Dominic Memela for offering me great customer service and for going the extra mile to assist me.<br> As a business owner, I really appreciate it.<br> <br> Long version:<br> I was looking for a TV bracket that was advertised in the pamphlet. <br> A salesman confirmed that it was the correct item (on promotion) after I asking him.<br> When I went to the till it scanned at a different price and was not the item on promotion.<br> Then I asked another salesmen for help.<br> As we were approaching the TV bracket section, somebody called him and he told me that he'll be a minute.<br> I waited but he did not return.<br> I was frustrated and was about to leave when I saw Dominic.<br> <br> I decided to try once more...and I am happy that I did.<br> <br> There was no stock of the bracket on the shelf.<br> Dominic offered me another bracket at the same price.<br> He ended up giving it to me at a cheaper price for waiting.<br> <br> THANK YOU DOMINIC!<br> <br> <br>

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Replies (1)
Makro
Makro's reply23 Apr 2015, 10:52
Official
Hello muhammadturawa,

Thank you for taking time to forward this compliment

It is really encouraging to hear of a bad experience being turned around.

Makro prides itself with great customer service and dedicated staff members.

It is great to hear that Springfield store is doing such a fantastic job of keeping their customers happy.

We appreciate his efforts and will pass this compliment on to him as well as to the rest of our team.

Thank you once again for your support and please continue giving us feedback on our service.


Regards
Makrocare

Best regards,