Bad experience, Makro online, their complain department useless.

Sir/Madam,

I am writing to formally lodge a complaint regarding the unacceptable handling of my recent purchase and the subsequent failure to deliver my order.

I made a purchase on 13 March, and I was assured that delivery would take place on 17 March. However, on Friday, 13 March, I received communication from a driver indicating that my package had already been delivered—yet it was delivered to the wrong address. When I immediately raised this concern, I was informed that it was a “mistake.”

Following this, I sent an email to clarify the situation and to point out that although the delivery notification reflected an incorrect address, both my proof of payment and order confirmation clearly indicate the correct delivery address. Despite this, no corrective action has been taken.

As of today, 18 March, I have still not received my order. Instead of resolving the issue, I was advised by your call centre that my order should be cancelled due to an allegedly incorrect address. This is entirely unacceptable, as the correct address has been on record from the outset, as evidenced by my receipt of payment and order confirmation.

It is deeply concerning that an error on your side is now being used to justify further inconvenience to me as the customer. I have upheld my obligations by making payment and providing accurate delivery details. It is therefore your responsibility to ensure that the order is delivered as agreed.

12 days later, package not delivered and even complain department dont even care when u raise the issue.