ES
Elaine S
1 reviews | Active since Dec 2010
05 Jun 2023, 21:01
Bad Experience Makro Online orders
My husband had a terrible experience with a Online order he did with Makro. He ordered a popup gazebo. He recieved a email stating the delivery was delayed which he was fine it. Few days later he gets another email saying item out of stock and that he ll recieve a refund. He checks the website and the same gazebo that he purchased on sale is now advertised for double the price. We ll never do online orders again. Very unprofessional and so inconvenient since we needed it this weekend. Order No MAK***
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Elaine S's updateReviewer Update
07 Jun 2023, 10:59Update: I provided Makro with the Order Number. I recieved a call from the head office. Feedback is the order was canceled because the code on the website was incorrect. The item also was suppose to be instore only and not online. This was Makros error, we were able to order and pay online. It didn't state instore only. Makro refuses to accommodate us and says the only thing they can do is refund the money back. Looking at the reviews on Hello Peter, I can see Makro is terrible with customer service. We will never order from them again. Hope people read these reviews and won't make the same mistake. By the way, they told my husband item is out of stock. They have stock and is still advertising the product
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Elaine S's update07 Jun 2023, 10:59
Reviewer Update
Update: I provided Makro with the Order Number. I recieved a call from the head office. Feedback is the order was canceled because the code on the website was incorrect. The item also was suppose to be instore only and not online. This was Makros error, we were able to order and pay online. It didn't state instore only. Makro refuses to accommodate us and says the only thing they can do is refund the money back. Looking at the reviews on Hello Peter, I can see Makro is terrible with customer service. We will never order from them again. Hope people read these reviews and won't make the same mistake. By the way, they told my husband item is out of stock. They have stock and is still advertising the product
ES
Elaine S's updateReviewer Update
08 Jun 2023, 09:21I have emailed Makro this morning. I will be reporting them to Consumer Services, as a consumer we have rights. We need to exercise it. I will leave it up to them to investigate. I have enough emails.
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Elaine S's update08 Jun 2023, 09:21
Reviewer Update
I have emailed Makro this morning. I will be reporting them to Consumer Services, as a consumer we have rights. We need to exercise it. I will leave it up to them to investigate. I have enough emails.