Bad experience ever with Makro!

Worse experience ever..I purchase on line a Defy 247L fridge freezer Eco, with brown sugar,long life milk and condensmilk on the 12th Nov 2023 ..the 13th I received an invoice with all the items on ..on the 14th Nov I received communication parcel will be delivered on the Wednesday the 15th Nov and when I open the invoice I saw only thw 'grocery part' of the order not the Defy..and I phone the online customer service and the lady who assisted was very friendly and helpful and told me the Defy they need toe get from another branch but will deliver the latest Friday because Makro states on their website delivery between 2 and 5 working days....on Thursday I received an sms the Defy unit is handed over to couriers..on Friday I arrange to use some ones bakkie due to I am driving a Golf velocity and stay on a farm ..Friday mid morning I start phoning to ask if delivery will still be taken place and no one could tell me it will and they will phone me back which did not happen and the last lady I spoke to at Makro online told me Value express work till 19h00 the Friday but dont deliver over weekend that was just after 5 and she will phone me back..between Makro onlin3 and Value Express and about 10 calls from my side to follow up was useless..Saturday morning 18th I phone Makro online the gentleman told me he could see I phone several times and still no delivery taken place he will phone me back the latest 14h00 Saturday I agree..no phone call on Monday 20th AGAIN I follow up , on Tuesday I said I want to speak to a manager because between Value Express and Makro I dont get any anwers ..I spoke to a Lady Mashudu and she said she will follow up and come back to me..23 Nov Thursday morning I phone Value Express again an d Mashudu WHATS GOING ON A WEEK LATER NO DELIVERY NO NEWS..eventually the afternoon 17h40 a gentleman phone me he got my fridge to deliver..Luckily I knew some one with a bakkie in Leeu Gamka to bring me the fridge and when it was of loaded and I check the unit it was damage on the site ..immediately I too a change to repirt damage but it was out of office hours..the next morning around 9 o clock I phoned Mashidu and informed her about the damage she send me an email and I responded on mail with photos of the damage..since the i phone every second day and we are on the 5th December and this is still not sorted and I was told I am not allowed to use the Defy..my money was taken and me as the customer pulls on the short end of the deal..1 week late for delivery and 2weeks to sort out damage and replacement which no one can gove me answer when what and how this is BAD BAD BAD and unacceptable!e! Where has the pride in doing your work assisting and sort out customer issues I dont feel that I am unreasonable with this matter in getting upset and annoyed ..will the Mashudu or Defy accept the service I currently get from them and the best of it all is we are in a HEAT WAVE and the KAROO is extreme heat is not for sissies!