Bad experience

I bought a new Hisense Washing Machine on 16Aug 2021. I went to Makro Wonderboom and reported that the Machine is faulty. One of the sales persons logged my complaint and I was told they would get back to me asap. It's been more than a week later and still haven't received any response from their side. I called numerous times & their answer was the Technician would call me the following day and still no response.

After receiving no response I complaint about Makro on Facebook. They responded with an email adress *** when I reached out to them via Email, I was told "They have alot of emails to attend to they will get back to me".

It's been 2week since the first complaint and still no response. I've been put in a position to spend unecessary money towards laundry costs.

Bad customer service.