KM
Khanyisile M
1 reviews | Active since Jun 2024
18 Jun 2024, 12:46
Bad experience
I’m still waiting for my order that i ordered on the 31th of May I’ve been calling, customer service agent have been dropping the line on me Friday I was told that the supplier didn’t have stock and they will call me back late, today I am told by Snethemba that they didn’t deliver because of a system issue/ delay , got a call from Phumzile who raised her voice on me and dropped the line when I asked questions ,all I need a heater that is equivalent to the one I ordered to be delivered today it’s been more the 2 weeks is that hard ?
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Khanyisile M's updateReviewer Update
20 Jun 2024, 10:33I am exhausted with Marko with its poor customer service I called again to ask for the supervisor with an update with regard to my order. Spencer Lawrence (supervisor)said he was shocked and knows nothing about my query. I wonder what has been happening since Friday from the day I called till today since his shocked they all promise to call back but nothing seems like no one has an answer. I need my query to be resolved ASAP it’s been over two weeks!! I can’t wait any longer Europe mokoena failed to assist I need a replacement it’s not my problem that you are having issues with your supplier I am wasting time and money calling everyday I need compensation for my airtime, your call centre agents even drop calls I am not going into another week without a heater this better be resolved ASAP
KM
Khanyisile M's update20 Jun 2024, 10:33
Reviewer Update
I am exhausted with Marko with its poor customer service I called again to ask for the supervisor with an update with regard to my order. Spencer Lawrence (supervisor)said he was shocked and knows nothing about my query. I wonder what has been happening since Friday from the day I called till today since his shocked they all promise to call back but nothing seems like no one has an answer. I need my query to be resolved ASAP it’s been over two weeks!! I can’t wait any longer Europe mokoena failed to assist I need a replacement it’s not my problem that you are having issues with your supplier I am wasting time and money calling everyday I need compensation for my airtime, your call centre agents even drop calls I am not going into another week without a heater this better be resolved ASAP