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Ava Putu - Mahma
1 reviews | Active since Apr 2023
10 Mar 2026, 10:21
Bad experience
I’ve encountered a very bad experience with Makro where I placed an order on the 16th February and estimated delivery date was said to be the 28th of February. I have been on the phone everyday with them since then trying to track my parcel and all they have been doing is giving me stories. It has been a whole week of back to back phone calls now as I requested that they should just cancel the order but that as well seems to be difficult. They are just frustrating me as I would like to have my refund back!!
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Replies (6)0
Replies (6)AP-M
Ava Putu - Mahma's updateReviewer Update
12 Mar 2026, 09:14Here is my order number OD***. I am hoping that this will be resolved by tomorrow (Friday) because I am still making calls to the call centre and nothing has been done!
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Ava Putu - Mahma's update12 Mar 2026, 09:14
Reviewer Update
Here is my order number OD***. I am hoping that this will be resolved by tomorrow (Friday) because I am still making calls to the call centre and nothing has been done!
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Ava Putu - Mahma's updateReviewer Update
12 Mar 2026, 11:50It has been 4 weeks already!
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Ava Putu - Mahma's update12 Mar 2026, 11:50
Reviewer Update
It has been 4 weeks already!
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Ava Putu - Mahma's updateReviewer Update
16 Mar 2026, 08:12Makro, please advise as to what more I can do. I have been making phone calls, writing emails and it has been weeks now but still my order is not cancelled and I not received my refund. This is really frustrating
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Ava Putu - Mahma's update16 Mar 2026, 08:12
Reviewer Update
Makro, please advise as to what more I can do. I have been making phone calls, writing emails and it has been weeks now but still my order is not cancelled and I not received my refund. This is really frustrating
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Ava Putu - Mahma's updateReviewer Update
18 Mar 2026, 16:02It has been in process for two weeks now, how long does it take?
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Ava Putu - Mahma's update18 Mar 2026, 16:02
Reviewer Update
It has been in process for two weeks now, how long does it take?
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Ava Putu - Mahma's updateReviewer Update
19 Mar 2026, 11:35But you have been promising that you are handling the case for a month now
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Ava Putu - Mahma's update19 Mar 2026, 11:35
Reviewer Update
But you have been promising that you are handling the case for a month now
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Ava Putu - Mahma's updateReviewer Update
25 Mar 2026, 10:14Today I called in at Makro. They are now claiming that the courier has lost the parcel and is directing me to follow up with the courier myself. This is completely unacceptable. My transaction was with Makro, not the courier. I should not be expected to resolve issues between Makro and their service provider.
As a customer, I expect accountability and efficient resolution, not be passed around parties. The lack of ownership and poor communication is extremely frustrating. I want my refund!!!
As a customer, I expect accountability and efficient resolution, not be passed around parties. The lack of ownership and poor communication is extremely frustrating. I want my refund!!!
AP-M
Ava Putu - Mahma's update25 Mar 2026, 10:14
Reviewer Update
Today I called in at Makro. They are now claiming that the courier has lost the parcel and is directing me to follow up with the courier myself. This is completely unacceptable. My transaction was with Makro, not the courier. I should not be expected to resolve issues between Makro and their service provider.
As a customer, I expect accountability and efficient resolution, not be passed around parties. The lack of ownership and poor communication is extremely frustrating. I want my refund!!!
As a customer, I expect accountability and efficient resolution, not be passed around parties. The lack of ownership and poor communication is extremely frustrating. I want my refund!!!