Bad experience
I made an online order for a Fridge at Makro MAK761708 and firstly it took longer than the agreed time before it was delivered, when it eventually got delivered the Water dispenser container was leaking and the door rubber was lose. I sent an email to Makro reporting this and got a response from Krystin Kotze to send pictures of this which I did within 30 min of receiving that email. Which was on the 29/12/2017 and to date I have not heard a response. I have sent several email following up but no one is coming back to me. This is unacceptable and very bad service and I doubt I will be doing anymore shopping from Makro ever again.
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Makro's replyOfficial
08 Jan 2018, 07:57Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,
Makro's reply08 Jan 2018, 07:57
Official
Thank you for alerting us on your complaint. Kindly be advised that we are in the process of handling your complaint and we will be in contact with you as soon as possible.
Regards
Mbali Makhanya
Best regards,