Bad experience

Made purchase on the 20th of April 2024. Made payment successfully and I was notified that my order would be divided into 3 deliveries. Delivery 1 was set to be delivered in 2 days with 27 items. Deliver2 was set to be delivered in 3-5 days and Delivery 3 in 5-7.

The next day I got a notification via email that 2 items weren't available and that they were going to refund the 2 items. They didn't give me options to substitute the item or take something else but that was fine. I was then waiting for the refund.

I had to wait for my order, Delivery 1 for 10 full days. I had to call them and their courier company every single day to get my order, I sent emails I spoke to different people between both companies literally every day until they decided they were going to deliver on the 30th April afternoon, instead of my stuff being delivered to my address I had to spent money to meet the driver at their chosen place they just didn't want to go to my own address, mind you this is groceries. I got Delivery 1 with missing items, not the ones I was notified about but even more and no one said anything. I sent them an email immediately they haven't responded. This was the worst service I could have ever imagined. I've been buying my groceries at Makro but never have I had to suffer like this. No more!