Bad delivery service and communication

I placed a order on 6 march it has to be delivered today 13 March, I saw no info on tracking system I called makro and they told me the courier did not collect as the adress was wrong so who's fault is this, makro gives the collection adress to the courier for collection. And the courier said they informed makro about it and nothing was done. So if I had not called I would have not known what the issue is