LB
Lynn B
1 reviews | Active since Feb 2019
14 Feb 2019, 01:43
Bad delivery service
I ordered an item on 4th Feb 2019. Delivery date supposed to be 11th Feb 2019. To date 13th Feb haven't received. I have sent numerous emails and phone calls. No one is helpful. Emails have had No response AND phone calls really bad service no one can tell me when I will receive this package Or who the courier is Or give me a tracking no. What can I do. Even the team leader of online sales hasn't called me back.
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Replies (1)
Makro's replyOfficial
14 Feb 2019, 09:14Good Day Lynn,
Thank you for your feedback.
I'm sorry for the service that you've received from our Call centre .This is certainly not the type of experience we'd want you to have.
We take all concerns very seriously and can assure you that your concerns will be fully investigated.
I've sent your feedback to the store and I'll follow up with the team. I'll revert back to you as soon as I've received any feedback.
Regards,
Tebogo Koitsioe
Thank you for your feedback.
I'm sorry for the service that you've received from our Call centre .This is certainly not the type of experience we'd want you to have.
We take all concerns very seriously and can assure you that your concerns will be fully investigated.
I've sent your feedback to the store and I'll follow up with the team. I'll revert back to you as soon as I've received any feedback.
Regards,
Tebogo Koitsioe
Makro's reply14 Feb 2019, 09:14
Official
Good Day Lynn,
Thank you for your feedback.
I'm sorry for the service that you've received from our Call centre .This is certainly not the type of experience we'd want you to have.
We take all concerns very seriously and can assure you that your concerns will be fully investigated.
I've sent your feedback to the store and I'll follow up with the team. I'll revert back to you as soon as I've received any feedback.
Regards,
Tebogo Koitsioe
Thank you for your feedback.
I'm sorry for the service that you've received from our Call centre .This is certainly not the type of experience we'd want you to have.
We take all concerns very seriously and can assure you that your concerns will be fully investigated.
I've sent your feedback to the store and I'll follow up with the team. I'll revert back to you as soon as I've received any feedback.
Regards,
Tebogo Koitsioe