Bad Customer Service - Worst of the worst.

I placed an online order on the 4th April 2022, the order was allocated to the Wonderboom store. On the 11th April 2022, i had not received my order or any update from Makro. On the 12th April i had to call the call centre and the store myself to remind them of my order. The order was out of SLA, no one bothered to update me. On the 13th April 2022, i received my order, however there is an item missing from my order, how *********** can Makro get????