Bad Customer Service ,THIS MUST BE ADDRESSED.

On the 11th of November ,i went to the Makro in Alberton to buy two Tvs which were on promo. When i arrived at the store ,the cashier LINDIWE MBHELE was assisting me. I greeted her and explained that i want to buy the Tvs using pay just now. However the bank card linked to this account does not have funds ,is it possible that i can use another bank card to do the first installment, and take the Tvs with me. Not her making a joke out of me ,saying why did i not deposit the money prior ,is it my first time using pay just now?

I rep**** and said no ,i asked if i can do the deposit at the ATM in store ,she said no .She then proceeded to say i must do a cash send of which i did in store. She continued to say lets use pay just now and obviously there were no funds in the card. The way she caused a scene ,made my mom uncomfortable and she said that we must just go home and not buy the tvs. I went to the mall to do a transfer and went back to the store to procced with the payment, because i want her to see that i do have the funds to purchase these tvs, after she embarrassed me and my mom. My information was not captured correctly for the tv license and i had to call the tv license people to correct this error.

Today i went to the store, to lay a complaint and also get clarity on something. However the cashier was not working today ,I left my contact details with the manager who said she will speak to the cashier and provide feedback. I also wanted to purchase something in store however i decided not to do that because of the bad service i received. I need this issue to be addressed and be provided with feedback.

I suggest that Makro hire two agents or so to promote /explain how pay just now works, as there was another lady paying from a different till was also having issues. Makro your stuff is not professional ,when a client is being served, they talk amongst themselves, while assisting the client .Had Lindiwe listened when i spoke to her the first time .All this drama and embarrassment would have been avoided.

Makro address this