BAD CUSTOMER SERVICE & SAMSUNG PRODUCTS THAT ARE NOT WORKING

I am very disappointed with a service I got from Makro Montague Gardens today.

I bought the whole lot of new items that costed me +-R40k on the 4th of August 2020, then when I got home not all the items were working. The JBL sound was not coming on at all and I had to return it.

A week after that my Samsung UHD 7 series TV stop working. Power will come on and off again. I took it back on the 02/09/20020 and they told that they will send it to repairs…I mean an item that is less than a month old already going for repairs???? I am not happy about that all.

They even tested the TV instore and saw the problem.

They say their turn around time is 6 weeks. I told them that I am not taking that as a solution….I cannot have an item for 3 weeks then after that it is not working and I had to wait 6 weeks.

They could not help me even your SALES MANAGER ( Mr Reynolds) could not help me. I am not talking about your ELECTRONIC LADY MANAGER which had an attitude the minute I told her that I am not going to wait 6 weeks for this. This is not on,

I mean twice in a month I had to go to Makro and return 2 brand new broken items within a month. I had to ask/pay someone for the transport to drop the TV. At who’s cost MY COST. They are inconveniencing me. The service that I got from those managers was very pathetic and not friendly at all. Now, I must seat at home for weeks without a TV? A TV that was bought on the 4th of August that is not even a month’s old. I even sent an email to Makro's customer service but till today there is no answer. I will never recommend someone to go and buy from Makro again.