Bad customer service online Makro

I will never buy online at Makro when it comes to an electronic device. Bought the 3in1 hair brush November '23 started making noises 4 months later. I battled to get the correct number for Makro online. Got the number, logged a request for faulty product. Phoned them got the motion on the go. Emails were sent out and communicated. That was end of May and we're in July 2024. Phoned this morning to hear my request was declined. That was news for me. I've been waiting 2 months now for service.