1 reviews | Active since Jan 2021
Bad customer service no communication and staff members are condescending
I ordered on the 08/06/2023 3 products only received 1 no communication whatsoever. Then I received a call on the 11th stating they don't have stock. I waited for the refund for 7 days nothing and on the 19th phoned to be told that apparently they had a problem with my bank details. again no phone call nothing had to phone to find out. I was told to wait for the email. Then next day I phone again ( mind you no email was sent only given a ref number ***. 20 I was told to wait for another email and it will take another 7 days for my money to be refunded. Like its takes a minute to pay but 2-3 weeks to get your money back. Phone the Springfield branch spoke to Ivan who was very rude and even told me 'IT IS VERY HARD TO WORK IN RETAIL" HE WASN'T INTERESTED IN LISTENING TO ME NOR UNDERSTING MY FRUSTRATION. They have a condescending way on speaking to us on the phone. Should a black person complain. I still don't have my money because they are investigating ...What I don't know
my order was MAK***
MAKRO YOUR SERVICE FOR ONLINE IS PANTETIC. NEXT TIME OFFER YOUR CLIENTS AN OPTION OF GIFT CARD INSTEAD OF CASH REFUND SINCE YOU DON'T KNOW WHAT YOU ARE DOING
I still have not received my refund after 3 weeks later. Why Makro doesn't give their customers a simple gift card to buy an alternative ???? Hlengiwe has been phoning me telling me they will pay, she has been very hepful but problem is with your financial. Last week I was told to send banking details which I did and it was going to be done in 2 days . I has been a week since
What a joke of a big retail store ......can't even do a simple refund ...So quick to phone when a negative post has been done but still don't do nothing about it .
I still have not received my refund after 3 weeks later. Why Makro doesn't give their customers a simple gift card to buy an alternative ???? Hlengiwe has been phoning me telling me they will pay, she has been very hepful but problem is with your financial. Last week I was told to send banking details which I did and it was going to be done in 2 days . I has been a week since
What a joke of a big retail store ......can't even do a simple refund ...So quick to phone when a negative post has been done but still don't do nothing about it .