TJ
Tanya J
1 reviews | Active since May 2020
20 Dec 2025, 10:15
Bad customer service Makro online
Customer service not helpful. Ordered online on Monday 15 December 2025 and it states that delivery is for Saturday 20 December 2025. When enquiring about the order Zoleka couldnt assist me. I am not satisfied with this type of service as its been 5 days with no delivery. Amd no one can assist or give feedback. Refund can take up to 7-14 days which is also unacceptable because when you order you have to pay immediately.
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Replies (1)
Makro's replyOfficial
22 Dec 2025, 16:39Hi Tanya Joshua,
We're genuinely sorry to hear that you've encountered an issue. We can only imagine how frustrating this must be for you. Could you please share your order number with us? Rest assured, we are here to help you through this. Your experience matters deeply to us, and we appreciate your patience and understanding.
Kind regards,
Makro
We're genuinely sorry to hear that you've encountered an issue. We can only imagine how frustrating this must be for you. Could you please share your order number with us? Rest assured, we are here to help you through this. Your experience matters deeply to us, and we appreciate your patience and understanding.
Kind regards,
Makro
Makro's reply22 Dec 2025, 16:39
Official
Hi Tanya Joshua,
We're genuinely sorry to hear that you've encountered an issue. We can only imagine how frustrating this must be for you. Could you please share your order number with us? Rest assured, we are here to help you through this. Your experience matters deeply to us, and we appreciate your patience and understanding.
Kind regards,
Makro
We're genuinely sorry to hear that you've encountered an issue. We can only imagine how frustrating this must be for you. Could you please share your order number with us? Rest assured, we are here to help you through this. Your experience matters deeply to us, and we appreciate your patience and understanding.
Kind regards,
Makro