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Thah M

1 reviews | Active since Oct 2017

24 Jan 2019, 14:47

Bad customer service from Makro Woodmead, no communication @ all

Placed an order with them last week the 17th Jan'19, and guess what no communication from them. this order is worth more than R10 thousand rands. had to call them to find out what was happening and still no help. This is really bad customer service and they being very unprofessional. Online support contact is no use when it comes to communication and assisting customers. My advice if you need to order something online, don't bother placing your order with Makro especially woodmead because you are gonna wait forever for your order and no one will communicate. This order is worth more than R10 thousand rands in value and still they don't care about their customers no matter how much you spend...we having a function tomorrow in the office and we don't have drinks...not sure whether to go buy with my money from pick n pay or cancel the function because Makro couldn't deliver, if they communicated with us in time to say they don't have stock or something, we were gonna make another plan, but since customers service is not they strong point they couldn't care less...

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Replies (2)
Makro
Makro's reply24 Jan 2019, 17:30
Official
 
Hi Thah 

Thank you for your feedback. 

I'm sorry that you've not received your Order  in time .I can understand you disappointment and frustrations.

This is certainly not the type of service that we would want you to receive.

 I'll follow up to have this matter resolved for you.

Regards
Tebogo  
TM
Thah M's update25 Jan 2019, 10:10
Reviewer Update
Good morning. So yesterday I was talking to Lesego who gave me Phumzile's contact from the store and we arranged with Phumzile for the delivery to take place this morning between 8h00 and 8h30 and when I got in the office @ 09h00....NOTHING! Still no communication, I had to send our guy to go buy some of the frinks with my money as we are having a function today since MAKRO is in no state to send us our order nor communicate about what is happening. As I used my money to buy those drinks, I will not get the refund from the company as they are saying I'm the one who didn't order the drinks on time of which I did.... MAKRO WOODMEAD SERVICE REALLY SUCKS!! IT'S AFTER 10AM AND STILL NO COMMUNICATION FROM MAKRO.... So Tebogo I suggest the company takes their staff to do a simlpe customer service course because this in not acceptable nor professional, you will be loosing customers and surely you know how a word of mouth can spread..BAD CUSTOMER SERVICE CONTUNUES!!