Bad customer service from Makro

I BOUGHT GAS STOVES BY MAKRO AND NOT ALL THE PARTS WERE THERE. NOW IM BUTLING TO GET THE ITEM RETURNED. THEY JUST DONT COME TO EXCHANGE THE ITEM. IVE BEEN ON THE PHONE 4 TIMES WITH CUSTOMER CARE AND STILL NOTHING HAPPENS. ITS 14 DAYS NOW. THATS REALLY BAD