SM
Sammy M
1 reviews | Active since Nov 2019
18 Aug 2026, 18:15
Bad customer service from makro
Im still waiting for my order that has no movement, I have called. But there is no resolution, they keep saying they have escalated to the relevant department, the same department that is failing to solve this query.
Im not happy OD***
K****tso Masemola ***
Helpful (0)
Replies (24)0
Replies (24)
Makro's replyOfficial
18 Aug 2026, 18:46Hi Sammy,
Thank you for reaching out;
We're sorry that your order hasn't been delivered as expected and that you're still awaiting feedback.
We have escalated this matter for you and we will be in touch with feedback.
Kind regards,
Makro Social Media Team
Thank you for reaching out;
We're sorry that your order hasn't been delivered as expected and that you're still awaiting feedback.
We have escalated this matter for you and we will be in touch with feedback.
Kind regards,
Makro Social Media Team
Makro's reply18 Aug 2026, 18:46
Official
Hi Sammy,
Thank you for reaching out;
We're sorry that your order hasn't been delivered as expected and that you're still awaiting feedback.
We have escalated this matter for you and we will be in touch with feedback.
Kind regards,
Makro Social Media Team
Thank you for reaching out;
We're sorry that your order hasn't been delivered as expected and that you're still awaiting feedback.
We have escalated this matter for you and we will be in touch with feedback.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 09:54You are always escalating my query, i want an answer, don't tell me you have escalated, because clearly your escalation process are not working, if they were working, i would have received my order . OD***
SM
Sammy M's update19 Aug 2026, 09:54
Reviewer Update
You are always escalating my query, i want an answer, don't tell me you have escalated, because clearly your escalation process are not working, if they were working, i would have received my order . OD***
Makro's replyOfficial
19 Aug 2026, 10:27Hi Sammy,
I'm sorry for the delay and the service received.
I will follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
I'm sorry for the delay and the service received.
I will follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 10:27
Official
Hi Sammy,
I'm sorry for the delay and the service received.
I will follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
I'm sorry for the delay and the service received.
I will follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 10:34you have been doing follow-ups since Saturday until now?
SM
Sammy M's update19 Aug 2026, 10:34
Reviewer Update
you have been doing follow-ups since Saturday until now?
Makro's replyOfficial
19 Aug 2026, 10:37Hi Sammy,
We sincerely apologize for the delay and we can understand your frustration.
Kindly note we will follow up and get back to you with an update.
Kind regards,
Makro Social Media Team
We sincerely apologize for the delay and we can understand your frustration.
Kindly note we will follow up and get back to you with an update.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 10:37
Official
Hi Sammy,
We sincerely apologize for the delay and we can understand your frustration.
Kindly note we will follow up and get back to you with an update.
Kind regards,
Makro Social Media Team
We sincerely apologize for the delay and we can understand your frustration.
Kindly note we will follow up and get back to you with an update.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 10:40yesterday i was told the escalation department will get back to me , they have not, i have to be the one asking for feedback everyday. was exactly are you following up on since Saturday?
SM
Sammy M's update19 Aug 2026, 10:40
Reviewer Update
yesterday i was told the escalation department will get back to me , they have not, i have to be the one asking for feedback everyday. was exactly are you following up on since Saturday?
Makro's replyOfficial
19 Aug 2026, 10:42Hi Sammy,
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 10:42
Official
Hi Sammy,
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 10:51i need feedback before 12pm today.
SM
Sammy M's update19 Aug 2026, 10:51
Reviewer Update
i need feedback before 12pm today.
Makro's replyOfficial
19 Aug 2026, 10:55Hi,
We will update you as soon as feedback becomes available.
Kind regards,
Makro Social Media Team
We will update you as soon as feedback becomes available.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 10:55
Official
Hi,
We will update you as soon as feedback becomes available.
Kind regards,
Makro Social Media Team
We will update you as soon as feedback becomes available.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 10:57not as soon i need feedback before 12 pm today
SM
Sammy M's update19 Aug 2026, 10:57
Reviewer Update
not as soon i need feedback before 12 pm today
Makro's replyOfficial
19 Aug 2026, 10:59Hi, we will keep in touch.
Makro's reply19 Aug 2026, 10:59
Official
Hi, we will keep in touch.
SM
Sammy M's updateReviewer Update
19 Aug 2026, 11:42what does the feedback say?
SM
Sammy M's update19 Aug 2026, 11:42
Reviewer Update
what does the feedback say?
SM
Sammy M's updateReviewer Update
19 Aug 2026, 11:55you are also failing to give mw an answer?
SM
Sammy M's update19 Aug 2026, 11:55
Reviewer Update
you are also failing to give mw an answer?
Makro's replyOfficial
19 Aug 2026, 11:57Hi Sammy,
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 11:57
Official
Hi Sammy,
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 12:14you have been following up all morning, you are still not providing me with feedback
SM
Sammy M's update19 Aug 2026, 12:14
Reviewer Update
you have been following up all morning, you are still not providing me with feedback
Makro's replyOfficial
19 Aug 2026, 12:19Hi Sammy,
We're sorry, but we cannot provide you with a different answer. Your query is with our Marketplace team as the item is supposed to be despatched from the supplier.
Rest assured, you will be reverted to as soon as there's feedback.
Kind regards,
Makro Social Media Team
We're sorry, but we cannot provide you with a different answer. Your query is with our Marketplace team as the item is supposed to be despatched from the supplier.
Rest assured, you will be reverted to as soon as there's feedback.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 12:19
Official
Hi Sammy,
We're sorry, but we cannot provide you with a different answer. Your query is with our Marketplace team as the item is supposed to be despatched from the supplier.
Rest assured, you will be reverted to as soon as there's feedback.
Kind regards,
Makro Social Media Team
We're sorry, but we cannot provide you with a different answer. Your query is with our Marketplace team as the item is supposed to be despatched from the supplier.
Rest assured, you will be reverted to as soon as there's feedback.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 12:32I placed my order with Makro, you should make sure i get my delivery, the issue of it with so and so, that is not my problem. you should sort out your 3rd party issue, i want answers from you.
SM
Sammy M's update19 Aug 2026, 12:32
Reviewer Update
I placed my order with Makro, you should make sure i get my delivery, the issue of it with so and so, that is not my problem. you should sort out your 3rd party issue, i want answers from you.
Makro's replyOfficial
19 Aug 2026, 12:35Hi Sammy,
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 12:35
Official
Hi Sammy,
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
We're sorry for the delay.
We'll follow up on this for you, and we will keep in touch.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 12:40this what i have been getting from Makro (we sincerely apologieze for the inconvience caused , please note that the order is ready for collection, waiting for the driver to be assigned?, the whole **** week? is this normal to you? is this how you treat customers and their queries?
SM
Sammy M's update19 Aug 2026, 12:40
Reviewer Update
this what i have been getting from Makro (we sincerely apologieze for the inconvience caused , please note that the order is ready for collection, waiting for the driver to be assigned?, the whole **** week? is this normal to you? is this how you treat customers and their queries?
Makro's replyOfficial
19 Aug 2026, 12:49Hi Sammy,
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 12:49
Official
Hi Sammy,
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
I can understand your frustrations.
As soon as we have feedback, we will let you know.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 13:18im still waiting.
SM
Sammy M's update19 Aug 2026, 13:18
Reviewer Update
im still waiting.
SM
Sammy M's updateReviewer Update
19 Aug 2026, 13:20maybe it is time i escalate this further to Miles van Rensburg
SM
Sammy M's update19 Aug 2026, 13:20
Reviewer Update
maybe it is time i escalate this further to Miles van Rensburg
Makro's replyOfficial
19 Aug 2026, 13:27Hi Sammy,
We are so sorry, for the long wait.
We are still waiting for feedback, however, we will update you.
Kind regards,
Makro Social Media Team
We are so sorry, for the long wait.
We are still waiting for feedback, however, we will update you.
Kind regards,
Makro Social Media Team
Makro's reply19 Aug 2026, 13:27
Official
Hi Sammy,
We are so sorry, for the long wait.
We are still waiting for feedback, however, we will update you.
Kind regards,
Makro Social Media Team
We are so sorry, for the long wait.
We are still waiting for feedback, however, we will update you.
Kind regards,
Makro Social Media Team
SM
Sammy M's updateReviewer Update
19 Aug 2026, 14:17they day is almost over you still have not given me feedback, i have escalated this to your CEO, will still write about you on social media.
SM
Sammy M's update19 Aug 2026, 14:17
Reviewer Update
they day is almost over you still have not given me feedback, i have escalated this to your CEO, will still write about you on social media.