Bad customer service for online order

I purchased a sewing machine(order number ***) from Makro on the 20th September 2021 and cleary marked on the online form when the machine should be delivered (which was for 4pm the afternoon) I then get an sms on 23 Sep the morning stating the driver is outside my house and left. I have made 3 calls to your customer care centre and asked why the instructions were not followed and for the sewing machine to be delivered on Saturday morning the 25th, still did not get it. One operator told me it's my fault cause the driver was at my house and no one was here. Your call centre staff are useless and need proper customer care training. When I asked why no one picked up the delivery instructions she could not answer me. I feel like canceling this order and taking my business somewhere else. Will definitely not be buying from Makro in the future.