NW
Nomsa W
1 reviews | Active since Aug 2013
11 Mar 2020, 09:46
Bad Customer Service
05 Mar 2020 at 12:47 pm
... i bought a phone at makro woodmead on the 09/02/2020, the following day i tried to return the phone which couldn't charge. I miss place the receipt and i used random person's card. I giving them the voucher number that was used to purchase the phone and barcode of the phone
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
11 Mar 2020, 12:05Good day Nomsa,
Thank you for reaching out to us again.
Kindly be advised that we have sent you an email after your initial post to advise that stores do not have the facilities to trace purchases using a voucher number or the bar-code of the item purchased, the simplest way to trace your purchase is using the Makro card number or we need the card holders name, at least, so the store can search the names of the people who purchased your phone on that specific day.
Please provide the name of the persons card number which you used to purchase the phone so we can send it to the store to search, otherwise we are not able to assist as the store needs proof of purchase in order to accept the return.
Please respond to the email we have sent you with the requested information so we will be able to assist you further.
Thank you again and have a lovely further.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us again.
Kindly be advised that we have sent you an email after your initial post to advise that stores do not have the facilities to trace purchases using a voucher number or the bar-code of the item purchased, the simplest way to trace your purchase is using the Makro card number or we need the card holders name, at least, so the store can search the names of the people who purchased your phone on that specific day.
Please provide the name of the persons card number which you used to purchase the phone so we can send it to the store to search, otherwise we are not able to assist as the store needs proof of purchase in order to accept the return.
Please respond to the email we have sent you with the requested information so we will be able to assist you further.
Thank you again and have a lovely further.
Kind Regards,
Makro Hellopeter Team
Makro's reply11 Mar 2020, 12:05
Official
Good day Nomsa,
Thank you for reaching out to us again.
Kindly be advised that we have sent you an email after your initial post to advise that stores do not have the facilities to trace purchases using a voucher number or the bar-code of the item purchased, the simplest way to trace your purchase is using the Makro card number or we need the card holders name, at least, so the store can search the names of the people who purchased your phone on that specific day.
Please provide the name of the persons card number which you used to purchase the phone so we can send it to the store to search, otherwise we are not able to assist as the store needs proof of purchase in order to accept the return.
Please respond to the email we have sent you with the requested information so we will be able to assist you further.
Thank you again and have a lovely further.
Kind Regards,
Makro Hellopeter Team
Thank you for reaching out to us again.
Kindly be advised that we have sent you an email after your initial post to advise that stores do not have the facilities to trace purchases using a voucher number or the bar-code of the item purchased, the simplest way to trace your purchase is using the Makro card number or we need the card holders name, at least, so the store can search the names of the people who purchased your phone on that specific day.
Please provide the name of the persons card number which you used to purchase the phone so we can send it to the store to search, otherwise we are not able to assist as the store needs proof of purchase in order to accept the return.
Please respond to the email we have sent you with the requested information so we will be able to assist you further.
Thank you again and have a lovely further.
Kind Regards,
Makro Hellopeter Team
NW
Nomsa W's updateReviewer Update
11 Mar 2020, 12:09As I mention on my initial message that the only thing i have is the barcode and the voucher number used to purchase the phone
NW
Nomsa W's update11 Mar 2020, 12:09
Reviewer Update
As I mention on my initial message that the only thing i have is the barcode and the voucher number used to purchase the phone
Makro's replyOfficial
11 Mar 2020, 12:37Hi Nomsa,
Thank you for your response.
Regrettably we need proof of purchase in order for the store to accept the return. We will contact the relevant department management to see what assistance they can provide.
Please note that for future reference, we do not recommend using Makro card numbers that do not belong to you to avoid such situations, should there be a problem with the item purchased. It takes minutes to create a Makro card number on our Website or you can go to the reception in store and be issued a new card.
In the interim we will have management look into this and revert with feedback.
Kind Regards,
Makro Hellopeter Team
Thank you for your response.
Regrettably we need proof of purchase in order for the store to accept the return. We will contact the relevant department management to see what assistance they can provide.
Please note that for future reference, we do not recommend using Makro card numbers that do not belong to you to avoid such situations, should there be a problem with the item purchased. It takes minutes to create a Makro card number on our Website or you can go to the reception in store and be issued a new card.
In the interim we will have management look into this and revert with feedback.
Kind Regards,
Makro Hellopeter Team
Makro's reply11 Mar 2020, 12:37
Official
Hi Nomsa,
Thank you for your response.
Regrettably we need proof of purchase in order for the store to accept the return. We will contact the relevant department management to see what assistance they can provide.
Please note that for future reference, we do not recommend using Makro card numbers that do not belong to you to avoid such situations, should there be a problem with the item purchased. It takes minutes to create a Makro card number on our Website or you can go to the reception in store and be issued a new card.
In the interim we will have management look into this and revert with feedback.
Kind Regards,
Makro Hellopeter Team
Thank you for your response.
Regrettably we need proof of purchase in order for the store to accept the return. We will contact the relevant department management to see what assistance they can provide.
Please note that for future reference, we do not recommend using Makro card numbers that do not belong to you to avoid such situations, should there be a problem with the item purchased. It takes minutes to create a Makro card number on our Website or you can go to the reception in store and be issued a new card.
In the interim we will have management look into this and revert with feedback.
Kind Regards,
Makro Hellopeter Team