BR
Beka R
1 reviews | Active since Jul 2020
20 Jan 2025, 10:20
BAD CUSTOMER SERVICE
I bought a TV online from Makro over a month ago, and to this day, it has NOT been delivered! Every time I call, all they say is that my order was received, but it hasn’t even been processed! I call EVERY SINGLE DAY, and there’s absolutely NO progress! They keep telling me a supervisor will call me back, but guess what? NO ONE EVER CALLS!
I should have just bought this TV from Takealot because their service is top-notch! Makro’s service is a complete JOKE—buy from them at your own risk! You’ll pay for a product, chase after them like a fool, and still get NOTHING. At this point, it feels like they’re doing me a favor instead of fulfilling an order I PAID FOR!
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Replies (2)0
Replies (2)BR
Beka R's updateReviewer Update
23 Jan 2025, 12:21 Hi,
I am beyond frustrated with how this issue is being handled. I have called every day since the 4th, and all I hear is the same scripted response: “We are sorry for the delay” or “We are escalating this matter.” Now, I’m suddenly being told this is being treated as urgent, yet no one can even tell me when I will actually receive my TV.
To make matters worse, I received an email stating that the TV has been packed and will only be delivered on February 7th—three weeks from now! How can you call this urgent? If this was truly a priority, the delivery would be happening immediately, not in a month! It’s absolutely shocking that international retailers can deliver within five days, yet you take two months.
This is my second time purchasing from Makro, and I can confidently say it has been the worst shopping experience I’ve ever had. Other retailers, like Takealot and Game, take their customers seriously and provide far superior service. Meanwhile, I’ve been sending emails daily with no response, yet somehow, you manage to send me an empty, generic message instead. What a joke.
This needs to be fixed immediately. Deliver my TV ASAP and ensure it arrives in perfect condition.
Sort this out now.
BR
Beka R's update23 Jan 2025, 12:21
Reviewer Update
Hi,
I am beyond frustrated with how this issue is being handled. I have called every day since the 4th, and all I hear is the same scripted response: “We are sorry for the delay” or “We are escalating this matter.” Now, I’m suddenly being told this is being treated as urgent, yet no one can even tell me when I will actually receive my TV.
To make matters worse, I received an email stating that the TV has been packed and will only be delivered on February 7th—three weeks from now! How can you call this urgent? If this was truly a priority, the delivery would be happening immediately, not in a month! It’s absolutely shocking that international retailers can deliver within five days, yet you take two months.
This is my second time purchasing from Makro, and I can confidently say it has been the worst shopping experience I’ve ever had. Other retailers, like Takealot and Game, take their customers seriously and provide far superior service. Meanwhile, I’ve been sending emails daily with no response, yet somehow, you manage to send me an empty, generic message instead. What a joke.
This needs to be fixed immediately. Deliver my TV ASAP and ensure it arrives in perfect condition.
Sort this out now.
BR
Beka R's updateReviewer Update
24 Jan 2025, 14:43I received my order, Thanks
BR
Beka R's update24 Jan 2025, 14:43
Reviewer Update
I received my order, Thanks