Bad customer service experience

Still haven't received my fridge I purchased on a black friday.on Makro online app. When you call they promise someone will call you shortly with feedback. twice I called and still no callback or my order. Money went off my account, I sent pop but never received order number or the fridge. When I call the Makro H.O the lady from receptionist didn't even wait until I finished to explain my issue she just transferred my call and I never got through to anyone. Such a poor shocking service from such a well-known and big company like this.Makro Online is a disaster.i wouldn't advise anyone to use their online services