Bad Customer Service

My Bosch washing machine broke and I reported it on 28 March 2025 to Makro. They booked a service at Bosch since the machine is still under warrantee. Bosch requested a confirmation from Makro that I do not have to pay a call out fee.

I contacted Makro 2 x telephonically and 1 x via e-mail in this regard and every time they promised to inform Bosch. To date Bosch did not receive any such information and cancelled the assessment order on 25 April 2025.

This is unacceptable, and I want this problem to be resolved ASAP.