BAD CUSTOMER SERVICE

The service I received from Makro regarding my defective air cooler purchase was absolutely pathetic.

On 13th October, I bought an air cooler from Makro, which was just over a month old when one of its functions stopped working. I visited the store and reported the issue, expecting a reasonable solution. Unfortunately, the staff refused to exchange or refund the item, instead insisting that I send it in for an assessment. I find this response unacceptable, especially given the product's warranty and the fact that it was just over a month old.

Their service is absolutely pathetic.