BAD CUSTOMER SERVICE

I am writing to express my disappointment and concern regarding the recent service experience with my sound bar. I initially took my sound bar in for repairs, and upon being notified that it was ready for collection, I discovered that its condition had worsened, necessitating a return and another prolonged waiting period.

After three months without my sound bar, I was called to collect it again. While the sound quality had improved, I found that the sound bar had sustained noticeable dents and scratches. Throughout this process, I ensured that the sound bar was packaged in its original packaging to prevent any damage, making this outcome particularly disheartening.

Given the considerable expense of purchasing this sound bar from Makro and JBL, I am extremely dissatisfied with the current situation. The experience has been frustrating, causing tension at home with my wife due to the significant amount of money spent on a product that failed within a year. Now, I am faced with the additional issue of dealing with the physical damage sustained during repairs.

As a result, I have decided to resell the sound bar at my capacity. However, the dents and scratches have further diminished its value. I would like to know the next steps to resolve this situation.