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Selma M
1 reviews | Active since Feb 2015
19 May 2025, 08:54
Bad customer service
If there was a 0 rating i would have selected it. What a nightmare dealing with the online service. I purchased a pot that was delivered damaged. i have been waiting for a week to get a call back from Matshidiso Mafisa. I tried again this morning and spoke to Zinhle Jaxa (***) 19.05.20 @ 08:08am when i told her that i wanted to speak to another manager she ask me why after some back and forward she told me that and that i cant speak to a manager. Clients cant be disrespected for receiving a faulty product.
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Selma M's updateReviewer Update
20 May 2025, 10:01 Good day,I was forced to book a return—not because I wanted to, but because it was the only way to get the damaged item replaced. I find this extremely unfair, as I now have to pay additional charges for an issue that was not my fault to begin with. That is the first issue. The second issue is the conduct of the staff member I dealt with. The way she spoke to me was completely inappropriate and unprofessional. I would appreciate it if this matter could also be addressed accordingly. I will wait to hear back on how these issues will be resolved moving forward.
SM
Selma M's update20 May 2025, 10:01
Reviewer Update
Good day,I was forced to book a return—not because I wanted to, but because it was the only way to get the damaged item replaced. I find this extremely unfair, as I now have to pay additional charges for an issue that was not my fault to begin with. That is the first issue. The second issue is the conduct of the staff member I dealt with. The way she spoke to me was completely inappropriate and unprofessional. I would appreciate it if this matter could also be addressed accordingly. I will wait to hear back on how these issues will be resolved moving forward.