Bad customer service

I placed an order with for a cooler box and a Led Globe on 29 December 2024 and as usual I know their delivery is quick. It was scheduled to be delivered on the 31st so I changed my office day to the 30th and went to work. I got a call from the driver and there was no one at home. He confirmed he was just delivering the cooler and my neighbour signed for it. I wasn't worried about the Globe because it's normal for them to split the order even though this time it was showing under 1 delivery. On the 31st I wrote to them letting them know the Globe was not included in the order. I got a reaponse from Memory Gundwane only on the 4th of January advising that the quest was escalated to the relevant team with no turn around time included. On the 9th I sent a follow up email. To date I have not heard anythung from Makro's customer service team. I shop with Makro almost evert month because I know they are efficient with delivery. I've had issues with their products before and they were quick with their return process and refunds. I must say this time I'm extremely disappointed with the lack of customer service.I actually need the Globe and if I knew it would take this long to get it I could have just walked into any store and bought it but I knew they were quick so 2 to 3 days would have been fine to be in the dark kitchen.