HD
Hendri D
1 reviews | Active since May 2024
06 May 2024, 16:45
Bad customer service
Please be aware of online shopping with them, it has been 2 weeks that they can not resolve an issue everyday if we call they say they will give feedback but not once have they ever phoned back. If you ask to talk to a manager they let you wait then drop the call.
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Replies (4)HD
Hendri D's updateReviewer Update
07 May 2024, 10:1723rd April - Online order placed and paid using PayU with card dtails24th - followed up with telephone way my order is still showing "Awaiting Payment"27th - Phindile Siwele requested a proof of payment, my wife explained that if you purchase online you cannot send a proof of payment (also confirmed that with Capitec) This lady also checked from her side on her personal bank that you cannot send the proof of payment - this was updated on the ticket
Since then Makro will come back to me with info, I did email but no calls1st of May my wife also logged a comment on Helo PeterWe also send our bank statement on this day to show that the transaction did go through
Everyday from there is numerous phone calls and emails - customer care only tells me that we need to send proof of payment of that it is excalated to Finance department and is also marked as urgent
6th May - suddenly a outstanding amount of 1c is showing on our order (but if you use your card to purchase online you dont type in the amount, this amount pulled through automatically
Yesteray the store phoned back and requested proof again we forwarded the pdf bank statement again to the same lady we send it the first time and no response
Its been escalated to how many managers as per telephonic discussion but when we want to talk to one in person then the call get dropped
Since then Makro will come back to me with info, I did email but no calls1st of May my wife also logged a comment on Helo PeterWe also send our bank statement on this day to show that the transaction did go through
Everyday from there is numerous phone calls and emails - customer care only tells me that we need to send proof of payment of that it is excalated to Finance department and is also marked as urgent
6th May - suddenly a outstanding amount of 1c is showing on our order (but if you use your card to purchase online you dont type in the amount, this amount pulled through automatically
Yesteray the store phoned back and requested proof again we forwarded the pdf bank statement again to the same lady we send it the first time and no response
Its been escalated to how many managers as per telephonic discussion but when we want to talk to one in person then the call get dropped
HD
Hendri D's update07 May 2024, 10:17
Reviewer Update
23rd April - Online order placed and paid using PayU with card dtails24th - followed up with telephone way my order is still showing "Awaiting Payment"27th - Phindile Siwele requested a proof of payment, my wife explained that if you purchase online you cannot send a proof of payment (also confirmed that with Capitec) This lady also checked from her side on her personal bank that you cannot send the proof of payment - this was updated on the ticket
Since then Makro will come back to me with info, I did email but no calls1st of May my wife also logged a comment on Helo PeterWe also send our bank statement on this day to show that the transaction did go through
Everyday from there is numerous phone calls and emails - customer care only tells me that we need to send proof of payment of that it is excalated to Finance department and is also marked as urgent
6th May - suddenly a outstanding amount of 1c is showing on our order (but if you use your card to purchase online you dont type in the amount, this amount pulled through automatically
Yesteray the store phoned back and requested proof again we forwarded the pdf bank statement again to the same lady we send it the first time and no response
Its been escalated to how many managers as per telephonic discussion but when we want to talk to one in person then the call get dropped
Since then Makro will come back to me with info, I did email but no calls1st of May my wife also logged a comment on Helo PeterWe also send our bank statement on this day to show that the transaction did go through
Everyday from there is numerous phone calls and emails - customer care only tells me that we need to send proof of payment of that it is excalated to Finance department and is also marked as urgent
6th May - suddenly a outstanding amount of 1c is showing on our order (but if you use your card to purchase online you dont type in the amount, this amount pulled through automatically
Yesteray the store phoned back and requested proof again we forwarded the pdf bank statement again to the same lady we send it the first time and no response
Its been escalated to how many managers as per telephonic discussion but when we want to talk to one in person then the call get dropped
HD
Hendri D's updateReviewer Update
07 May 2024, 11:24So now after Makro found and alocated the money there is 1c short on the card payment that they give the amount that we can not even change when using a card payment . Now there is a error due to 1c short payment so they will have a look to refund the money. Let us see how thats going to work, because i see allot of people is batteling with them when they need to pay back
HD
Hendri D's update07 May 2024, 11:24
Reviewer Update
So now after Makro found and alocated the money there is 1c short on the card payment that they give the amount that we can not even change when using a card payment . Now there is a error due to 1c short payment so they will have a look to refund the money. Let us see how thats going to work, because i see allot of people is batteling with them when they need to pay back
HD
Hendri D's updateReviewer Update
07 May 2024, 20:07So feedback was promised today but no feedback was given
HD
Hendri D's update07 May 2024, 20:07
Reviewer Update
So feedback was promised today but no feedback was given
HD
Hendri D's updateReviewer Update
08 May 2024, 20:29A day went by and there was feedback prommised the day before but still no food and no refund
If this continues to have no feedback i shall have to start using peoples names
If this continues to have no feedback i shall have to start using peoples names
HD
Hendri D's update08 May 2024, 20:29
Reviewer Update
A day went by and there was feedback prommised the day before but still no food and no refund
If this continues to have no feedback i shall have to start using peoples names
If this continues to have no feedback i shall have to start using peoples names