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Euginia M

1 reviews | Active since Nov 2016

11 Nov 2020, 20:58

Bad customer service

I went to Makro Crown mines today to buy a few items and I was told that I need to do a card at customer service. I met a lady by the name the of Vuyo who asked me to fill a form after I had filled in the form ,I asked her if we were done,she said yes ,on my way out I realised that she did not give me the card I went back to ask her for the card and she started shouting at me saying that I left I told her that she is the one who said we were done ,she was so rude .I think you need to train your staff on how to treat customers.

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Replies (1)
Makro
Makro's reply12 Nov 2020, 09:54
Official
Good day Euginia,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team