BAD CUSTOMER SERVICE AT MAKRO STORE DURBAN

Flat screen stopped working on 5th of December and made contact with the call center with reference number *** and fault only got logged on the 10th by store with another reference ***.

Tech only came out on the 20th due to technical issues logging the complaint with their service provider, tech came out and said TV will be fixed within a week and returned.

Made numerous calls to Marko and service provider and come to find out that TV will be going to JNB for repairs.

Makro service department manger did call me after numerous calls I made and was advised that Makro got a 15 day turn around time with their service provider and if not repaired within that time frame, then a credit will be passed.

Its almost a month and I assumed the 15 days are over and I went into the store to find out what is going on and could i get the credit to purchase another tv and was met with Naasif whom over the phone told me the above but face to face changed the whole 15 days story to due to the festive period that time frame does not stand.....I waited whole day for a call back and until date no one from the Makro store as called and given any feedback.

This is the sort of service we receive from the Makro Store staff in Durban