1 reviews | Active since Jan 2025
Bad customer service at Makro online!!!
I have been buying things online at Makro and i have spent more than R100,000 on my purchases December. I had some of my orders cancelled because they were out of stock. I have been waiting for my refunds for more than a month, whenever i call or chat on their WhatsApp numbers, there's always someone who replies as if they do not really know how to do their job. I was asked to send proof of payment, My ID and banking details etc.. I sent all of that but Makro is failing to refund my money back on time. All i need is my refund. I have rep**** to all the emails that requested the necessary documents for my refund of a VERY SMALL AMOUNT OF AROUND 4K ONLY. I wonder what's so difficult to pay people back their money on time, but I'm spending hundreds of thousands buying things from makro as loyal customer.. I'm sure they can also see my purchases on my profile This is bad customer service!!!!!
All of the mentioned above have been sent from this email address ***
It's a shame that everytime i sent a email or chat on WhatsApp or even visiting one of your branches, the stories are always the same " we'll escalate the matter to finance department" and nothing happens. What's so difficult to pay people back their money instead of them begging Makro to do the right thing ON TIME.
As a business you are making millions because of customers which is us, so what's so difficult for those people at finance department to do their jobs on time as part of good customer service?????
All of the mentioned above have been sent from this email address ***
It's a shame that everytime i sent a email or chat on WhatsApp or even visiting one of your branches, the stories are always the same " we'll escalate the matter to finance department" and nothing happens. What's so difficult to pay people back their money instead of them begging Makro to do the right thing ON TIME.
As a business you are making millions because of customers which is us, so what's so difficult for those people at finance department to do their jobs on time as part of good customer service?????