Bad Customer Service at Makro Carnival

<p>I am having very poor service at Makro Carnival. I am running a small Internet Cafe (EMMANUEL HOT SPOT) In Daveyton. I bought a 2400 canon printer on the 15 May 2016 , ever since i bought it I have been taking it back more than 4 times for repair.</p> <p>This year again on the 10 May I took it back again because it wasn't printing out documents, up today my machine is never been fixed. I have paid what I have been charged, since the machine is nw out of warranty, I took it for the repair and then it came back with another problem it been the third time (since from the 10 May 2017) driving back and forth for this wasting petrol , let alone the fone calls I have been making , my time and loosing clients on the other side because I have to close the shop.</p> <p>Again today I was told they have to take back the machine while they are the ones who called me to come and collect the machine. I am very dissapointed and heartsore because my business is suffering from this poor service they are giving me. I bought the machine for 3 000.</p> <p>Please help</p> <p>The sales lady I bought from is Kgomotso, Customer Service lady is Alice which they both tried to speak to their superious with no luck. Today I spoke with their manager Henry who had so little understanding of what im going through and decided that he will take back the machine. He is only worried about him loosing the money rather than customers needs and honesty. This business is my only source of income.</p> <p>Your help will be highly appreciated </p> <p> </p> <p>Regards</p> <p>Isabell Matsenye( ********** / ********** )</p> <p> </p>