Bad Customer Service at Makro

I recently bought an Midea washing machine at Makro Riversands. At first I was offered a brand new unit, I had it brought to me by one of the sales guys. I had to go make up my mind while I shopped in the store. I came back again to get the machine. I was now told I can only get the display unit. I was ok with it, I accepted it because I like the machine and it was affordable. I didn't even get a courtesy of a lower price since this was basically a second hand. It was delivered the next day, I immediately tested it and used it. I realized the wheel power on that thing is weak, as a result you must use a lot of detergent and ultimately your hands. The thing was even pumping out water. I logged a return for that machine via email, the very same day. I received a response 2 days later. Zamokuhle Gumede offered me a horrible customers service, to augment my claim, its been 4 days since my last message to him/her. Today I called the call center and an agent by the name HOPE decided to be condescending. I read out my ref nr *** to her and she immediately said to me "Your know that we will not be able to assist you with this right?" with an attitude. I was horrified. My unit is still within a 7 days guarantee, I KNOW THIS, a Blingstallation agent within Makro told me this as well. How dare HOPE tell me I need to get a tech out to fix that machine????????