KS
Karen S
1 reviews | Active since Apr 2014
03 Dec 2020, 15:21
Bad customer service at Makro
The worst worst online service ever. Ordered 13 NOv dispatched 14 Nov ,,, STILL NOT RECEIVED 3 DEC. DON"T USE THEM. Disgusting custome3r service. They don't call back as promised and the problem does not get resolved.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
03 Dec 2020, 16:15Good day Karen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply03 Dec 2020, 16:15
Official
Good day Karen,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
KS
Karen S's updateReviewer Update
07 Dec 2020, 19:33No feedback from the hellopeter team but I did contact the CEO assistant and she kindly assisted in getting the item delivered to me post haste. I still however feel that I waited so long and if I had not taken all the time and effort and expense of many many lengthy phone calls, as you hold on forever , then I would still be waiting. So thank you to Rose. But I still feel that they made no effort to make amends for their lack of service.
KS
Karen S's update07 Dec 2020, 19:33
Reviewer Update
No feedback from the hellopeter team but I did contact the CEO assistant and she kindly assisted in getting the item delivered to me post haste. I still however feel that I waited so long and if I had not taken all the time and effort and expense of many many lengthy phone calls, as you hold on forever , then I would still be waiting. So thank you to Rose. But I still feel that they made no effort to make amends for their lack of service.