TM
Toska M
1 reviews | Active since Aug 2025
25 Aug 2025, 19:15
Bad customer service and Quality
Took our microwave (Defy) in for repairs on the 5th of June 2025 (due to it not making the food warm anymore) the microwave returned back from repairs on the 19th of June repaired (issues being ****roaches in the microwave) but with dents on top of the microwave. The microwave stopped working again on the 23rd of July 2025 and took it back to Makro repairs on the 24th of July 2025, the microwave came back from repairs on the 9th of August this time chipped and bent on the sides and I refused to take it, and they decided to take it back to repairs. On the 20th we were asked to collect it but still the microwave had the same dents and bents mind you this microwave was bought last year in March 2024.I could not accept it, and I left it there, because I feel like I wasted money on a product that was supposed to last me more than 2 years and yet this lasted me a year and a half. I Honestly need a new microwave back or my money back.
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Replies (8)0
Replies (8)TM
Toska M's updateReviewer Update
28 Aug 2025, 09:36Good day, I've had an encounter with one of the customer consultants at Makro Silverlakes. She called me @ 09:20 saying that defy is willing to fix the bent parts and the dents was not their fault and before I could say anything else she hang up on me, while I have the proof that is their fault. Please sort out the mess with your supplier, because I'm not willing to take back a chipped and dented micro.
Thanks
Thanks
TM
Toska M's update28 Aug 2025, 09:36
Reviewer Update
Good day, I've had an encounter with one of the customer consultants at Makro Silverlakes. She called me @ 09:20 saying that defy is willing to fix the bent parts and the dents was not their fault and before I could say anything else she hang up on me, while I have the proof that is their fault. Please sort out the mess with your supplier, because I'm not willing to take back a chipped and dented micro.
Thanks
Thanks
TM
Toska M's updateReviewer Update
28 Aug 2025, 20:27Good Evening
I will appreciate it if they communicate with me via text due to the way I was spoken to and the way they hanged up the phone in my ear. Thanks for your service but I am no longer interested in the microwave because I do not understand what they will be fixing when the microwave looks like s**** either way.
I will appreciate it if they communicate with me via text due to the way I was spoken to and the way they hanged up the phone in my ear. Thanks for your service but I am no longer interested in the microwave because I do not understand what they will be fixing when the microwave looks like s**** either way.
TM
Toska M's update28 Aug 2025, 20:27
Reviewer Update
Good Evening
I will appreciate it if they communicate with me via text due to the way I was spoken to and the way they hanged up the phone in my ear. Thanks for your service but I am no longer interested in the microwave because I do not understand what they will be fixing when the microwave looks like s**** either way.
I will appreciate it if they communicate with me via text due to the way I was spoken to and the way they hanged up the phone in my ear. Thanks for your service but I am no longer interested in the microwave because I do not understand what they will be fixing when the microwave looks like s**** either way.
TM
Toska M's updateReviewer Update
29 Aug 2025, 14:17Good day “Makro Repair ID *** is ready for collection. Any products not collected in 3 months will be sold.“ Please note that I am not collecting any microwave because I have already told you that the microwave looks like s**** anyway, I will not waste my petrol to go and collect something that I had paid for that looks like a car that was involved in a hit and run. I’m sorry
TM
Toska M's update29 Aug 2025, 14:17
Reviewer Update
Good day “Makro Repair ID *** is ready for collection. Any products not collected in 3 months will be sold.“ Please note that I am not collecting any microwave because I have already told you that the microwave looks like s**** anyway, I will not waste my petrol to go and collect something that I had paid for that looks like a car that was involved in a hit and run. I’m sorry
TM
Toska M's updateReviewer Update
30 Aug 2025, 17:47Please kindly tell the store to send me pictures of the microwave on my email, before I could go and collect it and cc you the picture so that you can see what I am dealing with. At this point sorry won't fix anything.
TM
Toska M's update30 Aug 2025, 17:47
Reviewer Update
Please kindly tell the store to send me pictures of the microwave on my email, before I could go and collect it and cc you the picture so that you can see what I am dealing with. At this point sorry won't fix anything.
TM
Toska M's updateReviewer Update
03 Sept 2025, 11:46Hi..
I still say that they should send pictures to my email and cc you the current state of the microwave and trust me if there is no change all of these conversations including the pictures I took of the microwave will be on posted on very social media platform with Makro tagged on it.
I still say that they should send pictures to my email and cc you the current state of the microwave and trust me if there is no change all of these conversations including the pictures I took of the microwave will be on posted on very social media platform with Makro tagged on it.
TM
Toska M's update03 Sept 2025, 11:46
Reviewer Update
Hi..
I still say that they should send pictures to my email and cc you the current state of the microwave and trust me if there is no change all of these conversations including the pictures I took of the microwave will be on posted on very social media platform with Makro tagged on it.
I still say that they should send pictures to my email and cc you the current state of the microwave and trust me if there is no change all of these conversations including the pictures I took of the microwave will be on posted on very social media platform with Makro tagged on it.
TM
Toska M's updateReviewer Update
09 Sept 2025, 11:43Good Day
I'm writing this with a heavy heart, I went back to collect the microwave at Makro Silverlake's and I was disappointed again. Now the microwave on the door side is skew and the dents were not all fixed as you advised them to, so I left the microwave and your customer adviser said that there is no point the microwave will just there in the store. Please I want a REFUND or ANOTHER MICROWAVE because the only thing that was damaged on that microwave was internal and not external, I'm tired of the up and downs with no solution and yet I'm expected to be happy and waste money for petrol. I need my money back!!!!!
I'm writing this with a heavy heart, I went back to collect the microwave at Makro Silverlake's and I was disappointed again. Now the microwave on the door side is skew and the dents were not all fixed as you advised them to, so I left the microwave and your customer adviser said that there is no point the microwave will just there in the store. Please I want a REFUND or ANOTHER MICROWAVE because the only thing that was damaged on that microwave was internal and not external, I'm tired of the up and downs with no solution and yet I'm expected to be happy and waste money for petrol. I need my money back!!!!!
TM
Toska M's update09 Sept 2025, 11:43
Reviewer Update
Good Day
I'm writing this with a heavy heart, I went back to collect the microwave at Makro Silverlake's and I was disappointed again. Now the microwave on the door side is skew and the dents were not all fixed as you advised them to, so I left the microwave and your customer adviser said that there is no point the microwave will just there in the store. Please I want a REFUND or ANOTHER MICROWAVE because the only thing that was damaged on that microwave was internal and not external, I'm tired of the up and downs with no solution and yet I'm expected to be happy and waste money for petrol. I need my money back!!!!!
I'm writing this with a heavy heart, I went back to collect the microwave at Makro Silverlake's and I was disappointed again. Now the microwave on the door side is skew and the dents were not all fixed as you advised them to, so I left the microwave and your customer adviser said that there is no point the microwave will just there in the store. Please I want a REFUND or ANOTHER MICROWAVE because the only thing that was damaged on that microwave was internal and not external, I'm tired of the up and downs with no solution and yet I'm expected to be happy and waste money for petrol. I need my money back!!!!!
TM
Toska M's updateReviewer Update
09 Sept 2025, 14:32Reach out to me and say what exactly??? They couldn’t come up with a solution in store so whats the point of them reaching out to me??
TM
Toska M's update09 Sept 2025, 14:32
Reviewer Update
Reach out to me and say what exactly??? They couldn’t come up with a solution in store so whats the point of them reaching out to me??
TM
Toska M's updateReviewer Update
10 Sept 2025, 16:52May I please have my money back!
TM
Toska M's update10 Sept 2025, 16:52
Reviewer Update
May I please have my money back!