BAD CUSTOMER SERVICE AND FALSE ADVERTISING

I am disgusted by the level of service I have received from such a popular major retail store such as Makro.

Quoted directly from their website: "Place your online orders by the 15th of December to receive pre-Christmas delivery. Excludes online-exclusives."

I made contact with their call centre just for the person to advise that their delivery timescale are 7-10 working days and that they have a backlog in deliveries from November due to a national strike that took place last month. And My question to him was, why advised that if I place my order by the 15th I will receive pre-Christmas delivery when you guys are well aware that you have a Backlog for deliveries for November. Which to me are false advertising, the call cut and I redialed again just to have the same fight with another advisor, I asked that they contact me back once the line dropped due to the long wait time and was advised that they will call me back. 30 minutes later no call back just for me to call them once again and ask for a manager to call me back, guess what another failed called back promise. This is not the level of service one should give their customers. I called a smaller retailer called Toys R us, They have the very thing written on their website, I asked the consultant to assure me that I will get the order before Xmas and in less than 2 seconds she was able to confirm. I mean really now, You are heading for your peak and will have many clients purchasing online and clearly, with this false advertising you'll deff lose a lot more customers.