Bad customer service

Extremely disappointed with Makro’s service and lack of communication. I placed my order on 27 August, with an estimated delivery date of 5 September. The delivery date has now passed, yet I have still not received my order or any communication explaining the delay. What makes this even more frustrating is that I have tried contacting Makro through their WhatsApp contact/support, but that has not been helpful either. I am essentially left chasing the company for information about an order I have already paid for. This is extremely unprofessional and disappointing. If there is a delay, customers should be informed proactively and given a clear, updated delivery date. Customers should not have to repeatedly contact the company just to get basic information about their own orders. I expected much better from Makro. Poor communication, poor customer service, and an overall very disappointing experience. I hope this is addressed because this is certainly not the level of service customers should receive.