Bad customer service

Good day

I am fuming right now cause of the customer service that I have been receiving from the agents that I’ve been dealing with wow , worst service ever I had to wait a whole week for a supervisor to call me on to if I had not called I gas I’d still be waiting

Anyway I’m being told that my request was not honoured because the table was damaged, now I need to understand that when the instructions strictly states that I had to use glue nails hammer to be able to assemble the table how is it that it would come in the very same state that I had received it unless if I was told that mam because you’ve already assembled the table please bring it back as it is assembled and then our courier’s will take it as it is just to see that the table was incorrect instead I was told that I had to go and do the table and pack it so that the couriers will be able to pick it up so now though I’m being told that my claim has been rejected is it my fault that the wrong table was sent initially and with that being said how was I supposed to know that the table that was sent was incorrect from the one that I had seen on the Internet I had to assemble it to be able to see what is it that I had received and immediately after I saw that it was the incorrect table I call the CallCenter which I was assisted and told that it would be picked up within the next 2 to 3 days still on top of that I had to wait for a whole two weeks for the table to be picked up .. I didn’t say I don’t want the table I just wanted the correct table to be delivered. With the ****py service that I have now encountered , I’d like my refund. I do have a case . I bought the table from Makro not the market place I don’t understand what’s going on here

As for the customer service 🗑️ Please listen to the calls I have made and the lies I’ve been told by the agents Gundo , Nthabiseng and Matshido useless