Bad customer service

I visited the new Makro at Carnival on Thursday 21 April 2016. It was the day after the official opening but I was pleasantly surprised when I was told by the eager sales person that they still had stock of a fridge/freezer and washing machine they advertised as part of their opening special offers. I continued to purchase these items and arranged for delivery. It is now more than a week later an I still have not received my purchased goods. I have phoned the call center every day for the past 3 days to try and find out what was going on and every time I am told that there is no answer in the deliveries department but someone will return my call, which obviously doesn't happen. Today however, after three unsuccessful attempts to get hold of someone in the deliveries department, the call center agent eventually returned my call just to let me know that they (Makro) don't currently have stock of the items I bought but they are hoping to get more units in early next week. The day I bought these items I was told that they were both in stock so either the sales person **** or they reallocated the already sold units which were marked for delivery to people collecting that same day. Either way I am definitely not impressed and the waiting continues...