1 reviews | Active since May 2017

20 May 2020, 12:00

Bad Customer Service

Went to your branch in Polokwane and got very bad service i could have imagined. I wanted to buy a tv box, stood for more than 15 min at the counter,while there 2 employees came but did not assist us or even ask what we wanted. They just stood there chatting and then left. The cashier was assisting other customer who was paying but after she was done with the customer she said she can't assist us as she is not working with those things, one lady came when we asked for assistance she rep**** that she is busy. No one seemed interested in assisting us until we asked another guy for assistance. If this is how the staff treat the customers then you will surely lose customers, we don't want or expect special treatment however acknowledging a customer and assisting customers is what staff are there to do, not to chit chat while customers are just made to wait. The staff that we engaged with did not seem interested in assisting and their demeanor when assisting is not right.

I am disappointed in the way we were treated at your store.

0
Replies (1)
Makro
Makro's reply20 May 2020, 12:40
Official
Good day Timothy,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs. 

Once again, we do apologize for the inconvenience caused throughout your journey with us. 

Hope you find the above in order. 

Have a wonderful day. 

Kind regards
Makro Hellopeter Team