Bad customer service

An incident that occurred at your Makro store on April 27, 2024. I had an unsatisfactory and distressing experience with one of your supervisors, Bonisiwe.

I was using the app to make a payment, but I encountered technical issues, prompting the cashier to call for assistance. When Supervisor Bonisiwe arrived, I expected her to explain what was happening and assist me in resolving the issue. However, she was dismissive and unprofessional, instructing me to leave the store and come back on Monday without attempting to provide any help or explain the situation.

I expressed my dissatisfaction and asked her to call someone else for assistance. Fortunately, another employee, Michelle, came to my rescue. Despite it being near closing time, Michelle patiently worked with me until my payment issue was resolved. Her professionalism and commitment to customer service were commendable, in stark contrast to Bonisiwe's behavior. I wanted a direct email to the store, as I don't think I will ever use that store ever again after being humiliated by Bonisiwe.

I find this kind of treatment from a supervisor unacceptable. As a customer, I expect to be treated with respect and to receive assistance when needed. I request that you address this incident with Bonisiwe to ensure it does not happen again. Furthermore, I suggest additional training in customer service and conflict resolution for your staff.

I would also like to express my gratitude to Michelle for her outstanding service. I hope you recognize her efforts and commend her for handling a difficult situation with patience and professionalism.