Bad customer service

Good Day.

Please kindly assist with my I received my order on the 17th of December but there was no user manual & remote on the sound bar, I logged a return online & called on many occasions but no one has responded to me regarding The matter , I don’t not want the item or anything to do with Makro due to your bad customer service and this horrible experience I have experienced with you , on numerous occasions on your WhatsApp line I’ve requested the sellers contact details but till today I have not received any feedback, payment for the item was made through pay flex & i will not be held liable for late fees i request my refund in full. Please come pick up your items & process my refund or i will take it myself To the nearest makro store