Bad customer service

Good day

I have a concern regarding your service and your staff.

In January I purchased an LG microwave that was almost R4000 and exactly 2 months the microwave started taking too long to warm up what would have taken 1 minute.

On 26 March I brought it back and I was assisted by one of the returns Lady called Matilda. She said she will call LG and understand the policy as on other products anything under 6 months it would be a replacement and she needed to confirm that as at the time that I was at your store it was too late.

She mentioned that she would call me on Monday. We are now quickly approaching a week later and she hasn’t called me to give me feedback.